Disclaimer
Information we are required to Disclose to You
As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under Section 45 of the the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires tax practitioners to advise all current and prospective clients of the following:
As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under Section 45 of the the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires tax practitioners to advise all current and prospective clients of the following:
- Matters that could significantly influence your decision to engage us (or continue to engage us) for a Tax Agent Service from 1 July 2022 onward include the following:
- Any conditions currently imposed on our registration by the TPB, which may limit the scope of services we can provide:
- The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register
- General information about the registered tax practitioner's rights, responsibilities and obligations as tax agent or BAS agent, including to their clients, under the taxation laws (including the TASA), and what obligations their clients have to their registered tax practitioner. This can be found here: https://www.creeksideaccounting.com.au/client-rights.html
- If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Karen Deakin - Sole Practitioner by email. Your complaint will be investigated by Director / a staff member who is not involved in the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) via their website at my.profile.tpb.gob.au/complaints. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. Further information about the complaints process is available at www.tpb.gov.au/complaints.