Creekside Accounting Currimundi Queensland

Privacy Policy

Creekside Accounting is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and professional obligations under Tax Agent Services Act 2009. As a member of the Institute of Public Accountants (IPA), we also adhere to the apes 110 Code of Ethics for Professional Accountants, which requires us to uphold the fundamental principles of integrity, objectivity, professional competence and due care, confidentiality, and professional behaviour.

What Personal Information We Collect
We may collect the following types of personal and sensitive information:

Name, address, phone number, email
Tax File Number (TFN)
Date of birth
Financial information (bank details, income, expenses, assets, liabilities)
Business details (ABN, company structure, financials)
Employment and superannuation details
Government identifiers (e.g., Medicare, Centrelink, ATO documents)

We only collect sensitive information when it is necessary for providing services and with your consent.

How We Collect Your Information
We collect personal information directly from you via:

Phone, email, or online forms
Face-to-face meetings
Documents you provide (e.g., tax records, financial statements)
Authorised third parties (e.g., ATO, banks, previous accountants)
Third party company, Annature. With Annature, all data is hosted with trusted global providers for your peace of mind and security controls aligned to the ISO 27001 standard.

Why We Collect Your Information
We collect your personal information to deliver professional accounting and tax services in accordance with our legal and ethical obligations. Specifically, we may use your information to:

Prepare and lodge tax returns, BAS, and other statutory documents with the Australian Taxation Office (ATO)
Provide business advisory, financial, and compliance services
Respond to ATO queries, audits, or compliance checks on your behalf
Communicate with you about your tax, accounting, and financial affairs
Maintain accurate records for professional and regulatory purposes
Conduct identity verification as required by law or applicable professional standards
Monitor compliance with relevant legislation, accounting standards, and professional codes
Manage internal operations, including administration, quality assurance, and staff training

We only use your personal information for the purposes for which it was collected, or as otherwise permitted or required by law. We do not use your information for direct marketing or unrelated purposes without your explicit consent.

Disclosure of Personal Information
We may disclose your personal information to:

The Australian Taxation Office (ATO) and other government bodies
Our employees, contractors, and professional advisers
Software providers (e.g., Xero, MYOB, QuickBooks)
Legal or regulatory authorities as required by law

We do not disclose your information overseas unless specifically required and with your consent.

Storage and Security
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

Secure digital storage (with encryption and multi-factor authentication)
Confidentiality agreements with staff
Regular data backups and access controls

Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may ask for verification.

Complaints
If you have a complaint about our handling of your personal information, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Details
Creekside Accounting
Phone: 07 5483 1968
Website: www.creeksideaccounting.com.au

Information Collected Through Our Website
When you visit our website, we may collect personal information that you voluntarily provide through contact forms, newsletter sign-ups, or client portals. This may include your name, contact details, and any information you choose to submit.

We also collect standard website usage data through tools such as Google Analytics and cookies to help us understand how visitors interact with our website. This information may include your IP address, browser type, operating system, pages visited, and time spent on our site. This data is used in aggregate form for the purpose of improving our website and user experience and is not used to personally identify you.

You can disable cookies through your browser settings, although this may affect the functionality of certain parts of our site.

All website data is stored securely, and any information you submit via our website is handled in accordance with this Privacy Policy.
If you use our website to submit sensitive personal information, we recommend doing so only via secure pages or encrypted client portals, where applicable.

Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Privacy Policy

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