Creekside Accounting Currimundi Queensland

Privacy Policy

Creekside Accounting is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and professional obligations under Tax Agent Services Act 2009. As a member of the Institute of Public Accountants (IPA), we also adhere to the APES 110 Code of Ethics for Professional Accountants (including Indepence Standards), which requires us to uphold the fundamental principles of integrity, objectivity, professional competence and due care, confidentiality, and professional behaviour.

What Personal Information We Collect
We may collect information required to verify your identity, beneficial ownership, source of funds, source of wealth and authority to act on behalf of an entity, such as:

Name, address, telephone number and email address
Tax File Number (TFN), where authorised or required for the provision of our services
Date of birth
Financial information (including bank details, income, expenses, assets and liabilities)
Business informaiton (including ABN, entity structure, financial records)
Employment and superannuation information
Government-issued identifiers and documents (such as Medicare, Centrelink, ATO, passport, driver's licence information)
Information required to verify identity, beneficial ownership, control of entities, source of funds, source of wealth, and authority to act on behalf of an individual or entity.

We only collect sensitive information where it is reasonably necessary for our services, required or authorised by law, or otherwise collected with your consent.

How We Collect Your Information
We collect personal information directly from you via:

Phone, email, or online forms and secure client portals
Face-to-face meetings and vide conferencing
Documents you provide (such as tax records, financial statements, identity documents and other supporting information)
Authorised third parties (such as the Australian Taxation Office, banks, previous accountants, legal representatives, or other authorised agents)

We may also collect information from government-issued identification documents, publicly available registers, identity verification services, or other reliable and independent sources where reasonably necessary to verify identity, authority to act, beneficial ownership, source of funds, source of wealth, or to comply with legal and regulatory obligations.

We may use third-party service providers, including Annature, to facilitate electronic document signing, identity verification, client communications, document storage and related services. As part of providing these services, personal information may be collected, verified, stored, processed or transmitted on our behalf.

Where we collect personal information from third parties, we will take reasonable steps to ensure that the collection is lawful and that the information is relevant to the services we provide.

Why We Collect Your Information
We collect your personal information to provide professional accounting, taxation, advisory and compliance services, and to comply with our legal, ethical and regulatory obligations. This includes compliance with applicable anti-money laundering and counter-terrorism financing (AML/CTF) legislation, including customer due diligence, identity verification, risk assessment, ongoing monitoring and record-keeping requirements.

Specifically, we may use your information to:

Prepare and lodge tax returns, BAS, and other statutory documents with the Australian Taxation Office (ATO) and other government agencies
Provide accounting, taxation, business advisory, financial, and compliance services
Respond to ATO queries, audit reviews, investigations, or compliance activities, and comply with legal or regulatory obligations
Communicate with you about your tax, accounting, financial and business affairs
Maintain accurate records for professional, legal and regulatory purposes
Conduct customer due diligence, identity verification, risk assement, ongoing monitoring, and other activities required to comply with AML/CTF legislation and related regulatory obligatons
Verify your identity, authority to act, beneficial ownership, source of funds and source of wealth where required
Monitor compliance with relevant legislation, accounting standards, and professional codes and regulatory requirements
Detect, prevent and investigate fraud, unlawful activity, or conduct that may expose our practice, clients or others to risk
Manage internal operations, including administration, quality assurance, staff training and business management activities

We only use your personal information for the purposes for which it was collected, or as otherwise permitted or required by law. We do not use your information for direct marketing or unrelated purposes without your consent.

Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide our services, fulfil our legal and regulatory obligations, or as otherwise aurhorised or requred by law.

This may include disclose to:

Government agencies, regulators, law enforcement bodies, and other authorities where required or authorised by law, including the Australian Taxation Office, AUSTRAC, and other regulatory agencies
Our employees, contractors, professional advisers and service providers who assist us in delivering our services
Accounting, taxation, practice management, document management, electronic signing, identity verification and cloud-based software providers
Financial institutions, identity verification providers, and other organisation where reasonably necessary to provide services or comply with legal obliations

Some of our third-party software providers and technology partners may store or process information using overseas infrastructure. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with Austrlian privacy laws.

Storage and Security
We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Use of secure systems and third-party platforms with encryption and multi-factor authentication
Role-based access controls limiting access to personal informaiton to authorised personnel only
Confidentiality agreements and obligations with staff and contractors
Regular data backups and system access monitoring controls

We also take reasonable steps to securely destroy or de-identify personal information when it is no longer required for legal, regulatory or business purposes

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Access, Correction and Legal Limitations
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable time and may ask for verification of your identity.

In some circumstances, we may be required or permitted by law to refuse access to, or limit the information provided, including where proving access would:

prejudice legal, regulatory or enforcement processess
breach our obligations under anti-money laundering and counter-terrorism financing (AML/CTF) legislation
reveal legally restricted information, or
other affect the privay or rights of other individuals

To comply with applicable anitmoney laundering and counter-terrosism (AML/CTF) legislation, we may collect and verify information relating to your identity, beneficial ownership or control of entities, source of funds, source of wealth, and authority to act on behalf of an individual or entity. We may also conduct customer due diligence, risk assessments, ongoing monitoring, and retain records where required by law.

Complaints
If you have a complaint about our handling of your personal information, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Details
Creekside Accounting
Phone: 07 5483 1968
Website: www.creeksideaccounting.com.au

Information Collected Through Our Website
When you visit our website, we may collect personal information that you voluntarily provide through contact forms, client portals, or other online submissions. This may include your name, contact details, and any information you choose to provide.

We also collect standard website usage data through cookies and third-party analytic services, such as Google Analytics, to help us understand how visitors interact with our website and to imporve its performance and user experience. This information may include your IP address, browser type, operating system, pages visited, and time spent on our website. We use this information in aggreagate form and do not attempt to identify individuals from this data.

You can disable cookies through your browser settings, although this may affect the functionality of certain parts of our site.

All information submitted through our website is handled in accordance with this Privacy Policy and is protected using reasonable security measures. We recommend that sensitive personal information is only submitted through secure client portals or encrypted communication channels where availabe.

Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Privacy Policy

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